Last Updated: October 2025

At Siaagi.shop, your satisfaction means everything to us.
We handpick every product to make your life smarter and simpler — but if something isn’t right, we’re here to make it right.

🕓 Return Window

You have 14 days from the date of delivery to request a return or exchange.
If 14 days have passed since your order arrived, we, unfortunately, can’t offer you a refund or exchange unless the item was defective or damaged on arrival.

📦 Return Eligibility

To qualify for a return, your item must meet the following conditions:

• The item must be unused, unwashed, and in its original packaging.

• It must include all original tags, manuals, and accessories.

• You must provide proof of purchase (order number, invoice, or email confirmation).

If the product shows signs of use, wear, or damage not caused by us or the courier, we reserve the right to reject the return.

🚫 Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons, including:

• Personal care items (beauty tools, grooming accessories, etc.)

• Health & hygiene products

• Sale or clearance items

• Custom-made or personalized products

Please contact us first if you’re unsure whether your item qualifies for return.

💥 Damaged, Defective, or Wrong Item Received

If your order arrives damaged, defective, or not as described — we’ve got you covered.

Simply email updates@siaagi.shop within 48 hours of receiving the package.
Include:

• Photos or videos of the product and packaging

• Your order number and name

We’ll review your claim and offer a replacement or full refund, depending on your preference.

📬 How to Start a Return

1. Email us at updates@siaagi.shop with the subject line: Return Request – [Your Order Number].

2. Briefly explain the reason for your return and attach clear photos if applicable.

3. Once your request is approved, we’ll send you the return instructions and shipping details.

Note:
Return shipping costs are typically covered by the customer unless the product was damaged, defective, or incorrect.

🔁 Exchanges

If you wish to exchange an item for a different size, color, or variation, simply return the original product and place a new order once your return is approved.

💰 Refund Process

Once your returned item is received and inspected, we’ll notify you by email.

If approved, your refund will be processed to your original payment method within 5–7 business days.
Depending on your bank or card provider, it may take a few additional days for the funds to reflect in your account.

If your refund is delayed beyond 10 business days, please contact us at updates@siaagi.shop, and we’ll check the status immediately.

⚠️ Late or Missing Refunds

If you haven’t received your refund yet:

1. Recheck your bank account or payment app.

2. Contact your credit card company — it may take some time before the refund officially posts.

3. If you’ve done all this and still haven’t received it, email us right away.

🌍 International Returns

We do accept international returns, but please note:

• International customers are responsible for return shipping costs.

• We recommend using a trackable shipping service to ensure your return reaches us safely.

❤️ Our Promise

We’re not a faceless marketplace — every order means something to us.
If you’re unhappy, talk to us. Our goal isn’t just to sell; it’s to build trust.

Reach us anytime at updates@siaagi.shop — we’ll make sure you’re taken care of.